Refund & Cancellation Policy
Property Management Services
Management fees already earned for services rendered are generally non-refundable.
Accommodation Bookings
Cancellation by Guest
- More than 14 days before check-in: Full Refund
- 7-14 days before check-in: 50% Refund
- Less than 7 days before check-in: No Refund
Unless a property's individual cancellation policy states otherwise.
Host Cancellations
If a Host cancels:
- Guests may receive a full refund.
- PronTo may assist in finding alternative accommodation.
Service Interruptions
Refund requests relating to technical issues will be assessed individually.
Processing Time
Approved refunds are typically processed within 7-14 business days.
Refund Method
Refunds will be issued using the original payment method where possible.